Test Sensor Range via the Conserv Cloud Mobile App

Sensors with Bluetooth capabilities can be tested for range within the mobile application.

Table of Contents

1. Confirm you have the latest version of the Conserv Cloud Mobile App
2. Step-by-step instructions for Range Testing
3. Support

Confirm you have the the latest version of the Conserv Cloud Mobile App

In order to utilize this feature, you'll need the latest mobile app version:

• Download Conserv Cloud Mobile App for Android.
• Download Conserv Cloud Mobile App for iOS.

Step-by-step instructions for range testing

1. To test in a new building, bring both the gateway and sensors with you. Set up the gateway in a spot with good cell coverage or an Ethernet port. Try placing the gateway centrally for better sensor connectivity.
2. You'll need to bring the gateway online and confirm that it is indeed connected. This will require you to have the antenna screwed in, and the gateway plugged in to a power source in an area with good cell coverage. If you're using ethernet you will also have to plug that in. Sign in to your Conserv Cloud dashboard, and confirm that the gateway is "connected." This may take a few minutes and page refreshes to update. 
   

   

   For more information about setting up a gateway, check out this article. 

3. Open the Conserv Cloud Mobile App
4. Select, "Connect to sensors"
   
5. The app should start scanning the area for sensors within Bluetooth range. You may need to get closer to the sensor you'd like to test. Your phone needs to have a good cellular or wifi internet connection. If that sensor is in a bad spot for internet connection, move the sensor to a place that has better connectivity for your phone.
6. Once the sensors start to appear on this page, you may be required to do firmware updates. Range testing requires firmware version 1.6.0 or above. Here are some instructions on how to verify and update the firmware. 
7. Connect to the sensor you want to evaluate for gateway connectivity. You can do so by selecting, "Connect," with that sensor:
   
8. Once you have connected with a sensor, you should see a section entitled, "Connection to Gateway."
9. In order to assess the signal strength of the sensor to the gateway, the sensor must be in a "Joined" state. You can get an updated status by clicking the circular arrow on the right while near the sensor (see image below). If it is not in a joined state, reset the sensor within range of the gateway and check on the connection status again.
   
10. To check signal strength of a Joined sensor, stand in a location with the sensor that you'd like to check for range and tap CHECK SIGNAL STRENGTH. A window will pop up (see image below). Do not keep walking or moving the sensor during this step.
    
    Tapping the action, will trigger the sensor to check the connectivity with the gateway to assess its signal strength. Stay in place while it is running this check. Once complete, it will show one of the following messages:
    1. 1. 1. 1. Good - You are within good range of the gateway. This is a good spot to place the sensor to get reliable data.
             2. Fair - You are within fair range of the gateway. This is a good spot to place the sensor to get reliable data, but it may be possible to get a missing datapoint from time-to-time. 
             3. Poor - You can connect to the gateway but it's a poor connection. This might be ok with you if you don't mind some gaps in the data. It might be worth testing this spot with the sensor anyways to determine how consistent the data comes through and if it's acceptable. You can leave the sensor in the location you are testing for 30 minutes to an hour and check if it reliably sends data using the dot method in Analytics.
             4. Error message - You may already be out of range of the gateway. Move closer and try again.

Support

If you are still experiencing issues, please contact the Support Team.