Initial Setup
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      Test Sensor Range via the Conserv Cloud Mobile App

      Sensors with Bluetooth capabilities can be tested for range within the mobile application.

      Table of Contents

      1. Confirm you have the latest version of the Conserv Cloud Mobile App
      2. Step-by-step instructions
      3. Support

      NOTE: This is BETA feature and is not widely available to customers yet.

      Confirm your sensors are Bluetooth-capable in ordered to utilize this feature!

      This feature is only available with Conserv Smart Sensors (SCS) with serial numbers above c006000. It will not work with Point Leak Detectors, Rope Leak Detectors, Cold Sensors, Outdoor Sensors, or any Conserv SCS sensors with serials below c005999.

      Confirm you have the the latest version of the Conserv Cloud Mobile App

      In order to utilize this feature, you'll need the latest mobile app version:

      IMPORTANT

      Make sure you approve Bluetooth permissions when you first install the app. Any denials during installation will block Bluetooth connections later.

      Step-by-step instructions for range testing

      1. Open the Conserv Cloud Mobile App
      2. Select, "Connect to sensors"
        app-connect-to-sensors
      3. The app should start scanning the area for sensors within Bluetooth range. You may need to get closer to the sensor you'd like to test. Your phone needs to have a good cellular or wifi internet connection. If that sensor is in a bad spot for internet connection, move the sensor to a place that has better connectivity for your phone.
      4. Once the sensors start to appear on this page, you may be required to do firmware updates. Range testing requires firmware version 1.6.0 or above. Here are some instructions on how to verify and update the firmware. 
      5. Connect to the sensor you want to evaluate for gateway connectivity. You can do so by selecting, "Connect," with that sensor:
        IMG_1CBCE03A04B2-1
      6. Once you have connected with a sensor, you should see a section entitled, "Connection to Gateway." IMG_A821C66EDD70-1
      7. There are two different things you can check with the "Connection to Gateway" feature. "Status" is the "mode" that the sensor is operating in. If it has successfully joined a gateway at any given time it will remain in the "Joined" state regardless of whether it's connected. The color of the Status will match the color of the LED that flashes on the back of the sensor. Other Status options include, "Cool-Down," and "Restricted." Update the Status by clicking the circular arrow on the right while near the sensor. 
        IMG_A821C66EDD70-1-1
        To check signal strength, the Status should be "Joined". If it is not, reset the sensor within range of the gateway.
      8. To check signal strength, stand in a location with the sensor that you'd like to check for range and select CHECK SIGNAL STRENGTH. A window should pop up. Do not keep walking or moving the sensor during this step.

        Your phone will send a Bluetooth signal to the sensor to ask it to communicate with the gateway at that specific moment in time to assess its signal strength. Once complete, it will show one of the following messages:
        1. Good - You are within good range of the gateway. This is a good spot to place the sensor to get reliable data.
        2. Fair - You are within fair range of the gateway. This is a good spot to place the sensor to get reliable data, but it may be possible to get a missing datapoint from time-to-time. 
        3. Poor - You can connect to the gateway but it's a poor connection. This might be ok with you if you don't mind some gaps in the data. It might be worth testing this spot with the sensor anyways to determine how consistent the data comes through and if it's acceptable.
        4. Error message - You may already be out of range of the gateway. Move closer and try again.

      Support

      If you are still experiencing issues, please contact the Support Team.