Troubleshoot Sensor Issues
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      3. Troubleshoot Sensor Issues

      Reset a Sensor

      A guide to resetting Conserv Smart Collection Sensors

      Table of Contents

      When to Reset a Sensor

      A reset may be needed in the following situations:

      • Sensor has gone offline: The sensor is no longer transmitting data to Conserv Cloud even though the gateway is online.
      • Gateway connectivity issues: After a gateway has been offline and comes back online, sensors may not automatically reconnect.
      • Relocating equipment: When moving a sensor or gateway to a new location. When a SCS first communicates, it and the gateway exchange information to optimize the SCS's performance. This can lead the sensor to adjust its message transmission to conserve power and extend battery life. If the sensor is moved farther from the gateway or to an area with more interference, it might go offline and need a reset to readjust its message transmission settings for the new location.

      Confirm a Sensor Issue

      Warning

      If you have a SCS-3 sensor capable of filling in reading gaps through the Bluetooth functionality, fill in the gaps before performing a reset. Any gaps not filled in before the reset will not be recoverable.

      1. Verify that the problem is with your SCS and not the gateway. If other SCS units on the same gateway are functioning correctly and the gateway signal is not weak, the issue is likely with your SCS. If the issue may be related to the gateway, see Troubleshoot Gateway Issues.
      2. Place the SCS near the gateway to check if it starts working; it may be a range issue. If it does not come online within 20 minutes and you need to perform a reset, do so within range of the gateway. This helps prevent battery depletion, which can occur if the sensor tries to reconnect to the network for an extended period.

      Soft Reset a Smart Collection Sensor

      Remote Soft Reset with Conserv Cloud Mobile App

      This feature is coming soon (North American Summer 2025) and will only be available with Conserv SCS with serial numbers above c006000.

      Before you begin: Ensure that you have the Conserv Cloud Mobile App installed on your mobile device and that you are signed in to your account.

      You will need the following items to complete this procedure:

      • Conserv Cloud Mobile App installed on your mobile device
      • Access to the sensor you wish to reset
      • Bluetooth enabled on your mobile device
      • Physical proximity to the sensor (within Bluetooth range)
      1. Open the Conserv Cloud Mobile App on your device.
      2. Tap Connect to Sensor
      3. Wait for your sensors to load in the app.
        The app will display a list of available sensors within Bluetooth range.
      4. Once you see the sensor from which you want to get a reading, tap Connect.
      5. Remain in place so that the Bluetooth connection does not get interrupted.
      6. Tap the RESET button. You should hear the sensor beep.

      Manual Soft Reset

      Turn the SCS over, and press RESET.

      The hole beneath the sticker label may not be perfectly centered in the drawn circle. Gently probe the circled area to locate the hole. You will need to punch through the label to press the button. You will feel it 'click' when it is depressed; you should not have to press very hard.

      Fig. 1 & 2, On the first SCS, the hole was positioned slightly to the left. On the second SCS, the hole was positioned slightly towards the top left.

      Use one of the following items to press the button: 

      • The back of an earring that is not too thin. It can slip off to the side instead of depressing the button.
      • A paper clip.
      • The pin that comes with your phone to take out SIM cards.
      • A thin Allen key.

      After you press the reset button, a light should flash on the back of the sensor. The color of the light depends on the version of your SCS.

      • For older SCSs: A brief, blue light confirms that the sensor is attempting to rejoin the network. This should occur in about 10-15 seconds after you press the button.
      • For SCS-3s and newer: A beep and an orange light on the back of the SCS confirms that the reset is successful.

      If the reset was successful, data should start appearing in your account within 15-30 minutes.

      Hard Reset a Smart Collection Sensor

      If your SCS is still not reporting, you can perform a hard reset. However, a hard reset is a last resort option. Conserv recommends that you first reach out to the Support Team because a hard reset may interfere with backed-up data on the SCS.

      Before you begin: You need a Philips 1 screwdriver head.philips 1 screwdriver

      1. Unscrew the backplate of the SCS.
      2. Lift both batteries out far enough to break contact with the electric node for at least a few seconds. Battery orientation depends on the version of your sensor.
        • If you have an SCS-1 or an SCS-1-2, both batteries are inserted in the same direction.
        • If you have an SCS-3, the batteries are inserted in opposite directions.
      3. Replace the batteries, ensuring that you insert them in the correct orientation.
      4. If the blue light on the back of the SCS flashes within 30 seconds, replace the back plate, ensuring that no cables are pinched during reassembly.

      Next Steps

      1. Reassemble the back of your SCS to keep the components safe.
      2. If you performed both a soft reset and a hard reset, and your SCS does not come online, follow the steps in the article Resolve Unreliable Sensor Reporting.

      If you still have issues, contact the Support Team. For the SCS-3, note the LED Light Indicators to assist the Conserv Support Team with your issue.