Troubleshooting a sensor that has stopped reporting

In some rare cases a sensor may stop reporting data. Here are some ways to try and resolve the issue.

If you get an event notification about your sensor not reporting or if you happen to notice that it's been awhile since the data came in, there are a few things to check out:

  1. Does this sensor have a history of reporting less often? This could be a range issue. You can tell for sure by downloading a CSV of the non aggregated data from the analyze tab to see if it reports every 10-15 minutes. If it doesn't, it could be either a range issue OR a gateway issue. 

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2. To rule out it's not a gateway issue, you can try bringing the sensor closer to the gateway to see if it updates more regularly. You'll want to wait at least 15 minutes to see if it sends a reading again. You may also be able to tell by seeing if other sensors are also not reporting regularly at the same time periods. If it appears to be a gateway issue, check out this article: Troubleshooting Your Gateway Connection. 

3. If it doesn't appear to be your gateway, let's try a soft reset for the sensor to see if it comes back online.

4. If the soft reset doesn't work, we can try a hard reset for the sensor.

5. If the hard reset doesn't work, it is possible that the sensor could have prematurely run out of batteries. This can happen if the sensor gets moved a lot or if one of the batteries doesn't have a strong connection to the node. If you need a replacement battery, please reach out so we can get you one as it takes a specific type of battery!