There are a few cases that may require a sensor reset. Here's how to do it.
Once a Conserv SCS-1 sensor is connected to the network and sending data, it should continue to run without interruption or manual intervention. However, there are a few cases where a reset may be required and our support team will let you know if you should attempt this.
It is best to perform this procedure in the location in which the sensor is within range of the gateway as it may deplete the sensor's batteries if it attempts to rejoin the network for a prolonged period of time.
To reset a sensor, turn the device over and look for the circle on the back labeled "RESET" (See photo below). Insert a paperclip or other thin wire through the label to make a hole, and depress the reset button. You'll feel it 'click' when it is depressed (you should not have to press very hard).
Between 10-15 seconds after pressing the reset button, you should see a blue light flash briefly on the back of the sensor. This is confirmation that the sensor is attempting rejoin the network. If the reset was successful, data should begin flowing again in your account within 15 minutes.
If you do not see a blue light flash or if the sensor does not start reporting even if it's within range of the gateway, please reach out to support.
Fig 1. Back label
