How to do a hard reset for a sensor

If your sensor isn't reading and you've tried a normal reset with the button and the blue light isn't flashing

If your sensor has stopped reading and it's not a range issue or a gateway connectivity issue (if you have questions about this please ask first), you might want to try a normal "reset" first with the button on the back. If you've tried that and are not seeing a blue light flashing then there is an option to try a hard reset of the sensor. This is a last resort option and we encourage you to reach out to us first if you haven't already since it may interfere with backed-up data on the sensor!

  1. Unscrew the backplate of the sensor
  2. You'll note two batteries facing the same direction (please note this direction as it's crucial that they go back in the same way).
  3. Lift both batteries out far enough to break contact with the electric node for at least a few seconds
  4. Replace the batteries
  5. If the blue light flashes from the back of the sensor within 30 seconds, go ahead and replace the back plate (be very careful not to pinch any cables when re-assembling)
  6. If it doesn't flash - let us know! (probably not a bad idea to screw the back on to keep the components safe in the meanwhile)