If your sensor isn't reading and you've tried a normal reset with the button and the blue light isn't flashing.
When you might want to do a hard reset
- Your sensor isn't reading, and you already tried a normal reset first.
How to hard reset your Conserv sensor
If your sensor has stopped reading and it's not a range issue or a gateway connectivity issue (if you have questions about this please ask first), you might want to try a normal "reset" first with the button on the back. If you've tried that and are not seeing a blue light flashing then there is an option to try a hard reset of the sensor. This is a last resort option and we encourage you to reach out to us first if you haven't already since it may interfere with backed-up data on the sensor!
- Unscrew the backplate of the sensor.
- You'll see two batteries. Please see the important note below about battery orientation.
- Lift both batteries out far enough to break contact with the electric node for at least a few seconds.
- Replace the batteries. Make sure you do this in the correct orientation.
- If the blue light flashes from the back of the sensor within 30 seconds, go ahead and replace the back plate (be very careful not to pinch any cables when re-assembling).
IMPORTANT: Battery orientation will depend on the version of your sensor.
- If you have a v.1 or v.2 sensor, both batteries should face the same direction, just like they came out.
- If you have a v.3 sensor, the batteries will go in opposite directions as you can normally expect in some other items like toys or remote controls.
If you have tried both a soft and hard reset, and still don't get the blue flashing light, or if you do but the sensor is still not reporting - please send us a support ticket! (probably not a bad idea to screw the back on to keep the components safe in the meanwhile).