Skip to content
English
Contact us
Contact Us
  • There are no suggestions because the search field is empty.

Resolve Conserv Cloud Mobile App issues

Identify and resolve common mobile app issues.

Use this guide to troubleshoot Conserv Cloud Mobile App issues related to your phone, the app, internet access, and Bluetooth. If you cannot resolve the issue, contact Conserv Support and include the details listed in this article.

Table of Contents


General troubleshooting tips

Mobile application issues may have several causes. In order of likelihood, they are internet connectivity, Bluetooth permissions, mobile app issues, or a mobile device malfunction.

Internet connectivity

If the app does not load data, shows stale readings, or fails to sync, the issue may be your network connection.

  1. Confirm that your phone has an active connection (Wi-Fi or cellular).
  2. Turn on Airplane Mode, wait 10 seconds, then turn it off.
  3. Switch networks:
    * If you are on Wi-Fi, switch to cellular.
    * If you are on cellular, switch to Wi-Fi.
  4. If you are on a guest network, confirm that you have completed any captive portal sign-in page.
  5. If you use a VPN, turn off the VPN and try again.
  6. Open a web page in a browser to confirm general internet access.
  7. Restart your phone, then try the action again.

Bluetooth connectivity

If you cannot connect to a sensor or the app cannot find nearby devices, the issue may be Bluetooth or Bluetooth permissions. 

Before you begin: Move within 1–3 meters (3–10 feet) of the sensor and reduce obstructions (metal cabinets, dense walls, and mechanical rooms can interfere).

Confirm Bluetooth permissions are enabled for Conserv Cloud Mobile App

iPhone (iOS)

  1. Open Settings.

  2. Scroll down and tap the app’s name.

  3. Look for Bluetooth.

  4. If Bluetooth is present, toggle it On to allow.

  5. If you don’t see Bluetooth there:

    • Go to Settings → Privacy & Security → Bluetooth

    • Find the app and toggle On.

  6. If the app still isn’t listed anywhere: open the app and trigger a Bluetooth action (iOS often shows the permission prompt only after the app requests it).

Android

  1. Open Settings.

  2. Tap Apps (or Apps & notifications).

  3. Tap See all apps (if shown), then select the app.

  4. Tap Permissions.

  5. Check Bluetooth-related permissions:

    • Android 12+: ensure Nearby devices is Allowed.

    • Android 11 and below: Bluetooth access is often tied to Location. Ensure Location permission is Allowed (usually “While in use”).

  6. If needed: Settings → Location and confirm Location is On (especially for older Android versions/devices).

Unpair and Re-pair affected sensors

Before you can perform this action, you will need to ask the Conserv support team for the specific Bluetooth name of your device. All Conserv sensors look like Conserv-XXXXXXXX where the Xs are a combination of numbers and letters. This information is not available on the front end and must be requested through a support ticket.

iPhone (iOS)

  1. Open Settings → Bluetooth.

  2. Find the device under My Devices.

  3. Tap the ⓘ (info) icon next to it.

  4. Tap Forget This Device → Forget Device to confirm.

Android

  1. Open Settings → Connected devices (or Connections) → Bluetooth.

  2. Find the device in Paired devices.

  3. Tap the gear (⚙️) or settings icon next to it (or tap the device name).

  4. Tap Unpair (or Forget) → confirm.

To prompt a new Pairing request, open the Conserv Cloud Mobile App and tap Connect to sensors. Select the sensor you want to try. Approve the pairing request.

Mobile app issues

  1. Check the mobile app version. If you are not on the latest version, update the app.
  2. Close the Conserv Cloud Mobile App, then open it again. Do not let it keep running in the background. Close it out completely.
  3. Confirm that you are signed in to the correct Conserv account.
  4. Sign out, then sign in again.
  5. Confirm that the app has required permissions enabled (for example, Bluetooth and nearby device permissions).
  6. If the issue started after an OS update, restart your phone again after the update completes.
  7. If you still have doubts, uninstall and reinstall the app. Approve all requested permissions during installation.

Device malfunction

  • If your device is more than 10 years old, perform the same action on a newer device to rule out hardware limitations.

  • Restart your device to clear temporary issues that may affect the app.

Support

If you run into issues with the mobile app, Contact the Conserv Support Team.

  • Please include information on any troubleshooting you have already attempted.
  • Indicate your phone OS (Android, iPhone, Other)
  • Indicate your phone model (or approximate hardware age)
  • Indicate your phone's software version (e.g. Android 16 / iOS 26)
  • Indicate your Conserv Cloud mobile app version.
  • If applicable, indicate the firmware version of the sensor you were trying to connect to.
  • If known, indicate the approximate date when you first encountered the problem