Is there a way to get the data directly from the sensor in the event that there were connectivity issues?
Yes! There is a way to access data recorded directly on the sensor within the last 30 days, and seamlessly send it to Conserv Cloud.
Can all sensors store and upload data via Bluetooth?
NOTE: This feature is currently in "BETA" phase and not available to all of our customers.
No. Not all sensors in the field can do Bluetooth data upload today.
Only SCS-3 sensors (serial numbers c006000 or above) running on firmware 1.5.0 and above have the possibility of doing this feature.
The sensor must also be on and cannot record data if the batteries have been removed or the sensor is de-activated. If you do replace the batteries at a given time, it will be important for the sensor to connect to the gateway at least once before it can start recording retrievable data again.
How to confirm that your sensors run on the latest firmware so that you can use the Data Gap Fill feature
Once you've confirmed this for all of your sensors, there is no need to complete this step again. You're looking for version firmware 1.6.0 and above for the use of this feature, but it's always a good idea to update when you can. Here's an article that goes over how to check.
How to update the firmware on your SCS-3 sensors so they are ready to record retrievable data
If you're eager to start using this feature, then you'll likely need to update the firmware on all of your SCS-3 sensors. Only data recorded after this update will be retrievable. Check out our article on how to do firmware updates to get going on this.
How to upload the data from the sensor via Bluetooth
Please read all the instructions below before you start so you understand the whole process. You may find that there are some things you need to do before you begin and perhaps right now is not the best time to try this.
1. Identify missing data in the Conserv Cloud that you'd like to retrieve
There are a few ways you can do this (so long as you are looking at an SCS-3 sensor that was running on firmware 1.6.0 and above at the time of the outage):
- Review your Events tab to see if you had an offline sensor event within the last 30 days.
- Look in the analytics (make sure to select "No Aggregation" for the older version of the analytics) and select "show dots" to see if there are gaps within the last 30 days. Here's a short video to show you how you can do that.
- If you have a sensor that you know has spotty readings, you can simply run the Data Gap Fill process on a regular cadence (but you may want to reach out to support to see about how to improve your wireless coverage to avoid this task).
2. Retrieve the data from the sensor
- Make sure Bluetooth is enabled on your phone, and approach the sensor you'd like to retrieve data from (ideally you are within 10-15 ft from the sensor). If the sensor is in an area with poor cellular connection and no wifi for your phone, you may need to move it to a different area to complete the next steps.
- Within the Conserv Cloud Mobile App select "Connect to sensor"
- The Mobile App will begin to scan the area for sensors. Identify the one you'd like by referring to the serial number, then hit "Connect."
- Once connected you will see an option to “Update Conserv Cloud” and Retrieve Last (120 records, 840 records, and 3600 records) once you select the drop down. (see below).
NOTE: The selection you make on the “Retrieve Last” will indicate how much historic data from your sensor you want to grab. If you lost data within the last day you may just need to select that (and the process will be quicker). If you have missing data from more than a week ago you may just want to upload the last 30 days from the sensor!
- Once your “Retrieve Last” is correctly selected and you are within 10-15 feet of the sensor, go ahead and select “UPDATE." When the update is complete you should receive an email confirmation and the following message on your phone:
3. Confirm that the data upload succeeded
The best way to do this is go back into the Conserv Cloud App on your computer, refresh the page, and display the time period of data in your analytics. If you select "show dots," you should notice that the areas that had gaps prior, are now filled with the data recorded directly on the sensor during the offline period.