--- title: Billing Questions description: Answers to the most common billing questions. --- [Skip to content](https://support.conserv.io/knowledge/billing-questions#main-content) English Show submenu for translations [Contact us](https://support.conserv.io/knowledge/kb-tickets/new?hsLang=en) [![Cnsrv\_wmM\_mix\_rgb - MEDIUM-1.png\]](https://support.conserv.io/hs-fs/hubfs/Cnsrv_wmM_mix_rgb%20-%20MEDIUM-1.png?height=40&name=Cnsrv_wmM_mix_rgb%20-%20MEDIUM-1.png)](https://conserv.io/) - [Support](https://support.conserv.io/knowledge) - [Blog](https://support.conserv.io/blog) Open main navigation Close main navigation - [Support](https://support.conserv.io/knowledge) - [Blog](https://support.conserv.io/blog) - English Show submenu for translations - [Contact us](https://support.conserv.io/knowledge/kb-tickets/new) - [Contact Us](https://support.conserv.io/knowledge/kb-tickets/new) [Contact Us](https://support.conserv.io/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Profile and Account Management](https://support.conserv.io/knowledge/profile-and-account-management?hsLang=en) # Billing Questions ## Answers to the most common billing questions. **Table of Contents** - [Pay by credit card](https://support.conserv.io/knowledge/billing-questions#pay-by-credit-card) - [Edit payment details when paying with credit card](https://support.conserv.io/knowledge/billing-questions#edit-payment-details-on-billing-portal) - [Pay by ACH](https://support.conserv.io/knowledge/billing-questions#pay-by-ach) - [Check or update your billing email](https://support.conserv.io/knowledge/billing-questions#check-or-update-your-billing-email) - [Other payment methods](https://support.conserv.io/knowledge/billing-questions#other-payment-methods) - [Tax exemption](https://support.conserv.io/knowledge/billing-questions#tax-exemption) ### **Pay by credit card** **Important** You must sign in using the email address associated with your Conserv billing account to access the portal. You can pay your Conserv invoice by credit card using our customer billing portal. 1. Open the invoice attached to your billing email. 2. Click the "Pay online" link on the invoice to go to [the customer billing portal](https://billing.stripe.com/p/login/fZeg0H9kw1kYcLKcMM). 3. Sign in using the email address associated with your billing account. 4. Follow the on-screen instructions to complete payment by credit card. #### Edit payment details when paying with credit card 1. Open the invoice or payment notification attached to your billing email. 2. Click the "Pay online" link on the invoice to go to [the customer billing portal](https://billing.stripe.com/p/login/fZeg0H9kw1kYcLKcMM). 3. Change /  remove / add credit card details as needed. ### **Pay by ACH** ACH payments are also accepted. 1. ACH payment is an online payment option which may be selected after logging on to your customer billing portal.  2. If your organization requires additional paperwork or account verification, email [billing@conserv.io](mailto:billing@conserv.io) ### **Check or update your billing email** Your invoice is emailed to the billing email address associated with your account.  If your organization’s billing email is incorrect, or if another address should be used to access the portal: - Respond to your invoice email and let us know what email should be associated with your account. - We’ll update it for you so that you can access the billing portal and complete payment. - To confirm the billing email address associated with your organization's billing portal, email [billing@conserv.io](mailto:billing@conserv.io) ### **Other payment methods** We do not accept check payments at this time. ### Tax exemption Tax exemption certificates must be sent to [ops@conserv.io](mailto:ops@conserv.io). - [Introduction](https://support.conserv.io/knowledge/introduction?hsLang=en) - [Technical Details and Specifications](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#main-content) - [Sensor Specifications](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#sensor-specifications) - [Other Sensor Information](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#other-sensor-information) - [Gateway Specifications](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#gateway-specifications) - [Conserv Cloud Specifications](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#conserv-cloud-specifications) - [Installation and Setup](https://support.conserv.io/knowledge/installation-and-setup?hsLang=en#main-content) - [Initial Setup](https://support.conserv.io/knowledge/installation-and-setup?hsLang=en#initial-setup) - [Add, Move, Swap and Merge Sensors](https://support.conserv.io/knowledge/installation-and-setup?hsLang=en#add-move-swap-and-merge-sensors) - [Configure Conserv Cloud](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#main-content) - [Organize and Manage Locations and Spaces](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#organize-and-manage-locations-and-spaces) - [Import Data](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#import-data) - [Configure Levels](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#configure-levels) - [Configure Events and Alerts](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#configure-events-and-alerts) - [Profile and Account Management](https://support.conserv.io/knowledge/profile-and-account-management?hsLang=en) - [Manage Sensors](https://support.conserv.io/knowledge/manage-sensors?hsLang=en) - [Integrated Pest Management](https://support.conserv.io/knowledge/integrated-pest-management?hsLang=en) - [Analytics](https://support.conserv.io/knowledge/analytics?hsLang=en#main-content) - [Manage Analytics Data](https://support.conserv.io/knowledge/analytics?hsLang=en#manage-analytics-data) - [Preservation Metrics](https://support.conserv.io/knowledge/analytics?hsLang=en#preservation-metrics) - [Mobile app](https://support.conserv.io/knowledge/mobile-app?hsLang=en) - [Troubleshooting](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#main-content) - [Troubleshoot Conserv Cloud Issues](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#troubleshoot-conserv-cloud-issues) - [Troubleshoot Sensor Issues](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#troubleshoot-sensor-issues) - [Troubleshoot Gateway Issues](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#troubleshoot-gateway-issues) - [Troubleshoot Conserv Cloud Mobile App Issues](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#troubleshoot-conserv-cloud-mobile-app-issues) - [Community, Support, and Updates](https://support.conserv.io/knowledge/community-support-and-updates?hsLang=en) - [Support](https://support.conserv.io/knowledge) - [Blog](https://support.conserv.io/blog) [![Chill listening crop-3](https://support.conserv.io/hs-fs/hubfs/Cnsrv_wmM_mix_rgb-1.png?width=108&height=24&name=Cnsrv_wmM_mix_rgb-1.png "Chill listening crop-3")](https://conserv.io) Copyright © 2026, Conserv Solutions Inc.