--- title: Activate Smart Tape Leak Detection Sensor description: Activate Smart Tape Leak Detection Sensor --- [Skip to content](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#main-content) English Show submenu for translations [Contact us](https://support.conserv.io/knowledge/kb-tickets/new?hsLang=en) [![Cnsrv\_wmM\_mix\_rgb - MEDIUM-1.png\]](https://support.conserv.io/hs-fs/hubfs/Cnsrv_wmM_mix_rgb%20-%20MEDIUM-1.png?height=40&name=Cnsrv_wmM_mix_rgb%20-%20MEDIUM-1.png)](https://conserv.io/) - [Support](https://support.conserv.io/knowledge) - [Blog](https://support.conserv.io/blog) Open main navigation Close main navigation - [Support](https://support.conserv.io/knowledge) - [Blog](https://support.conserv.io/blog) - English Show submenu for translations - [Contact us](https://support.conserv.io/knowledge/kb-tickets/new) - [Contact Us](https://support.conserv.io/knowledge/kb-tickets/new) [Contact Us](https://support.conserv.io/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Initial Setup](https://support.conserv.io/knowledge/installation-and-setup?hsLang=en#initial-setup) # Activate Smart Tape Leak Detection Sensor ## Instructions to activate your Smart Tape Leak Detection Sensor for the first time.   **Table of Contents** - [What the Smart Tape Leak Detection Sensor Does](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#what-the-smart-tape-leak-does) - [Before You Begin](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#before-you-begin) - [Attach the Sensor and Power On the Device](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#attach-the-sensor-and-power-on-the-device) - [On the Conserv Cloud Dashboard](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#on-the-conserv-cloud-dashboard) - [Updating Leak Detector Check-in Frequency](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#updating-leak-detector-checkin-frequency) - [Set Up Leak Alerts](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#set-up-leak-alerts) - [Troubleshooting and Support](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#troubleshooting-and-support) ### **What the Smart Tape Leak Detection Sensor Does** The Smart Tape Leak Detection Sensor is a LoRaWAN-enabled water leak detector that checks for water every minute using 12 sensor electrodes. It is a battery-powered wireless communication with a typical range of 500m to 1km indoors. **When 1 or more electrodes detect water, the device immediately sends an emergency message.**  ### **Before You Begin** - Make sure your your Conserv gateway is already online. - Make sure your Smart Tape Leak Detection Sensor is already showing up as a card on your dashboard.![](https://support.conserv.io/hs-fs/hubfs/image-png-May-22-2025-06-08-35-6733-PM.png?width=317&height=256&name=image-png-May-22-2025-06-08-35-6733-PM.png) - If it is not there, [contact the Conserv Support Team](https://support.conserv.io/knowledge/kb-tickets/new?hsLang=en) and send a clear picture of this sticker on your device or send us the last four characters indicated here. These four characters are what we will use as the serial number for your device. ![LAIIER-serial-number](https://support.conserv.io/hs-fs/hubfs/LAIIER-serial-number.png?width=415&height=251&name=LAIIER-serial-number.png) ### **Attach the Sensor and Power On the Device** Before you power on the Smart Tape Leak Detection Sensor, connect the sensor. 1. Twist the dial **counterclockwise** to open the enclosure. 2. Lift the black lever on the beige connector (watch the video below for a good visual). 3. Insert the sensor print-side up until both tabs click into place. Make sure it clicks and the tape is well-seated. Check that the little tabs that remain on the outside are flush against the body of the device. 4. Push the black lever back down to lock the connector. 5. Remove the battery safety tab. *The LED should flash cyan and yellow as the device powers up.* The device now runs its self-test: - **Blue/Yellow:** Battery is connecting - **Blue**: Connecting to the network - **White/Magenta**: Running test - **Green**: Pass - **Yellow**: Water detected on sensor - **Red**: Sensor not connected > *If stuck on blue, move the device closer to the gateway. If flashing yellow or red, re-seat the sensor - as seen in the video above making sure that the tape has clicked into place in the sensor.* 6\. Once the LED is green, close the lid and twist the dial **clockwise** to lock. **Watch this video for a full walkthrough of the above instructions** ### **On the Conserv Cloud Dashboard** From the dashboard, you can view: - ![](https://support.conserv.io/hs-fs/hubfs/Laiier%20online-png.png?width=474&height=364&name=Laiier%20online-png.png)**Status**: Online/Offline (if you refresh the page and it indicates if the sensor was "last seen") - **Signal Strength**: Move closer to the gateway if Poor ### **Updating Leak Detector Check-in Frequency** **Important - Contact Conserv Support Team after activation** LAIIER Leak Detectors check in with the software only once every 4h from factory settings. **This will set off false offline sensor alerts every ~4 hours.** Once you have brought your detector online, [contact the Conserv Support Team](https://support.conserv.io/knowledge/kb-tickets/new?hsLang=en) to change your check in frequency so the leak detector does not send false offline alerts. After the Conserv Support Team confirms they have sent the downlink to update your smart tape leak detector, you will need to force the tape to send a health check and accept the downlink changes by resetting the device. #### Reset a Smart Tape Leak Detector To Update Check-in Frequency **Option 1 - Reset with a magnet** Swipe a magnet along the device; this will trigger a self-test, and the device will send a self-test message which will prompt it to receive our downlink. You can find a video on how to swipe a magnet **[here](https://9381470.fs1.hubspotusercontent-na1.net/hubfs/9381470/Videos/severn_wld_2nd_gen_swipe_magnet.mp4)**. Once you do it, you should see a white/magenta light flash as the sensor resets. Any fridge magnet should work. **Option 2 - Fake a leak event** Fake a leak event by getting a bit of water across **at least 4 nodes**. Use a damp paper towel (or both of your hands) since it needs to go across the black lines across 4 of the square sections (nodes). **Important:** For this to work, you must have correctly [set up leak alerts](https://support.conserv.io/knowledge/activate-smart-tape-leak-detector#set-up-leak-alerts), this should work to force the sensor to communicate and accept the downlink. **Option 3 - Do nothing and wait 4 hours** If you are busy, just wait about 4h for the leak detector to check in naturally on its own. It will accept the downlink then. ### **Set Up Leak Alerts** To set up leak alerts, see this article: [Set up Events for Leaks](https://support.conserv.io/knowledge/set-up-events-for-leaks?hsLang=en) ### **Troubleshooting and Support** - [FAQ : Smart Tape Leak Detection Sensor](https://support.conserv.io/knowledge/faq-smart-tape-leak-detector?hsLang=en) - If you need help, please [contact the Conserv Support Team](https://support.conserv.io/knowledge/kb-tickets/new?hsLang=en). Make sure you indicate the serial number for your device as indicated above. - [LAIIER Severn WLD™ User Manual](https://9381470.fs1.hubspotusercontent-na1.net/hubfs/9381470/Documents/Severn%20WLD%20technical%20sheets/severn_wld_2nd_gen_user_manual.pdf)   - [Introduction](https://support.conserv.io/knowledge/introduction?hsLang=en) - [Technical Details and Specifications](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#main-content) - [Sensor Specifications](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#sensor-specifications) - [Other Sensor Information](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#other-sensor-information) - [Gateway Specifications](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#gateway-specifications) - [Conserv Cloud Specifications](https://support.conserv.io/knowledge/technical-details-and-specifications?hsLang=en#conserv-cloud-specifications) - [Installation and Setup](https://support.conserv.io/knowledge/installation-and-setup?hsLang=en#main-content) - [Initial Setup](https://support.conserv.io/knowledge/installation-and-setup?hsLang=en#initial-setup) - [Add, Move, Swap and Merge Sensors](https://support.conserv.io/knowledge/installation-and-setup?hsLang=en#add-move-swap-and-merge-sensors) - [Configure Conserv Cloud](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#main-content) - [Organize and Manage Locations and Spaces](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#organize-and-manage-locations-and-spaces) - [Import Data](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#import-data) - [Configure Levels](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#configure-levels) - [Configure Events and Alerts](https://support.conserv.io/knowledge/configure-conserv-cloud?hsLang=en#configure-events-and-alerts) - [Profile and Account Management](https://support.conserv.io/knowledge/profile-and-account-management?hsLang=en) - [Manage Sensors](https://support.conserv.io/knowledge/manage-sensors?hsLang=en) - [Integrated Pest Management](https://support.conserv.io/knowledge/integrated-pest-management?hsLang=en) - [Analytics and Reports](https://support.conserv.io/knowledge/analytics-and-reports?hsLang=en#main-content) - [Manage Analytics Data](https://support.conserv.io/knowledge/analytics-and-reports?hsLang=en#manage-analytics-data) - [Preservation Metrics](https://support.conserv.io/knowledge/analytics-and-reports?hsLang=en#preservation-metrics) - [Reports](https://support.conserv.io/knowledge/analytics-and-reports?hsLang=en#reports) - [Mobile app](https://support.conserv.io/knowledge/mobile-app?hsLang=en) - [Troubleshooting](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#main-content) - [Troubleshoot Conserv Cloud Issues](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#troubleshoot-conserv-cloud-issues) - [Troubleshoot Sensor Issues](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#troubleshoot-sensor-issues) - [Troubleshoot Gateway Issues](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#troubleshoot-gateway-issues) - [Troubleshoot Conserv Cloud Mobile App Issues](https://support.conserv.io/knowledge/troubleshooting?hsLang=en#troubleshoot-conserv-cloud-mobile-app-issues) - [Community, Support, and Updates](https://support.conserv.io/knowledge/community-support-and-updates?hsLang=en) - [Support](https://support.conserv.io/knowledge) - [Blog](https://support.conserv.io/blog) [![Chill listening crop-3](https://support.conserv.io/hs-fs/hubfs/Cnsrv_wmM_mix_rgb-1.png?width=108&height=24&name=Cnsrv_wmM_mix_rgb-1.png "Chill listening crop-3")](https://conserv.io) Copyright © 2026, Conserv Solutions Inc.